POS System Helpdesk & Repairs

Service Request

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Your Point of Sale System is a crucial part of your business. So if something goes wrong, it´s reassuring to know that our POS Maintenance & Service help is only a phone call away. We have a variety of plans available from our POS help desk that offers phone and email help, to urgent onsite visits, POS System Repair, and replacement parts and also provide the following services to help keep you operating efficiently.

For POS maintenance or POS repair, or to discuss a POS System service plan, simply contact your local Wedderburn branch.

Genuine POS Parts

We have a large stock of genuine spare parts. This means we don´t rely on outside suppliers and can act promptly to make repairs.

The use of genuine parts ensures your equipment is repaired according to original specification. And, as part of our long-term commitment to you, we keep spares for most Wedderburn POS equipment currently in service.

At Wedderburn, we believe that the strength of our support is as important to the Wedderburn name as the quality of our equipment. The use of our genuine parts means that you can continue to rely on your Wedderburn equipment for efficiency and accuracy well into the future.

POS System Service Plans

We realise that each business has its own way of working, so we customise our POS System Service plans to suit your specific needs. These are summarised as follows:

Help Desk Plan – provides you with access to our POS Helpdesk professionals via a dedicated 0800 number for unlimited email and telephone support throughout the year, including remote assistance via web interface where applicable.

In addition to this you will receive free upgrades and patches for your current version of POS software.

Tailor made Service Plans – From preventative maintenance to onsite break down service, let us know what is important to you and we will tailor a service plan to suit your business needs. If you´d like a site assessment, a quote for a service plan, or just more comprehensive information, contact your local Wedderburn branch today.

A Nationwide Network at your Service

At Wedderburn, we have 10 sales and service centres in New Zealand and 21 in Australia. Our strategic locations across both countries will ensure that your service needs are met promptly and efficiently. Furthermore, our geographic spread ensures consistency of supply and service to nationwide businesses.

This extensive network enables us to provide service to suit your specific needs. We will ensure that your valuable equipment is in top working order and operating accurately, so that you can provide a consistent level of high service to your customers.

Across a broad range of makes and models we offer servicing for:

  • point of Sale systems – software, terminals, scanners and cash registers
  • printers and labelling systems
  • weighing systems
  • food processing equipment
  • packaging equipment

Simply contact your local Wedderburn branch for an assessment of your service requirements

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