We, us, our and similar expressions, refer to Wedderburn Scales Limited. You, and similar expressions, refer to you, our proposed customer.
No goods may be returned to us without our prior written approval including a Return Maintenance Authority (RMA) Approval Number. Once RMA approval is obtained and subject to our terms and conditions, you will be issued with a RMA Approval Number and you can return the goods. Return freight is at your cost.
Prior to a refund, replacement or repair; the goods will be inspected by us to determine if any repacking, repair or additional freight costs will apply.
Products purchased from us and Under Warranty* (you must be able to supply original invoice number and invoice date in order to verify this) may be returned to base by following these steps:
Orders may be cancelled at any time before they are dispatched from our premises after which time you must follow steps outlined in our Returns Policy and any associated costs incurred by us will be to your account. A restocking fee may also apply.
Refunds may be issued at our discretion which is guided by the following criteria;
We’ll do our best to ensure your refund / exchange is handled quickly, but it’s important that you follow the instructions above so that there are no delays in processing your refund / exchange. We recommend that returned items are packaged securely and that you use a postage service that provides tracking and delivery to the door. Please contact us if you have any other questions regarding delivery, exchanges and returns on firstname.lastname@example.org or 0800 800-379.